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Full Contact Portrays a Calming Scene with 'Naturally Soothing' Campaign for Tommee Tippee
Full Contact launched a new, integrated marketing campaign for Tommee Tippee, highlighting the company's new and improved pacifier line. As the international baby product manufacturer's North American ...

Speakers - Should You Make Eye Contact?
The invention and wide use of eye tracking technology in psychological studies means we can finally re-visit that old chestnut that absolutely everyone has heard of about speaking: make eye contact. And apparently it’s time to re-think that old rule.


Five9 Delivers an Innovative Approach to Multichannel Cloud Contact Center Software With Five9 Connect as Well as
SAN RAMON, Calif. and LAS VEGAS -- From IQPC Call Center Week, Five9, Inc. , a leading provider of cloud contact center software, today introduced the latest version of its cloud contact center software. ...

Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year
Annual report covers infrastructure technologies for multichannel assisted and automated customer, employee and service support Avaya announced today that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure for 14 years in a row. With this year's release of the Gartner Magic Quadrant for Contact Center ...

Sansan Launches Contact Sharing Service in the US
Sansan, Inc., the #1 contact management service provider in Japan, today announced it has launched its self-titled service in the United States. Sansan was founded on the concept of being able to share the information collected on business cards with co-workers.

Using iPhoto’s Contact Sheet Feature to Save Paper
Q. In iPhoto ’11 on OS X Mavericks, is there a way to print certain pictures in an album with their names and dates showing and have it print several photos per page, to save paper? A. Apple’s iPhoto ’11 program includes Contact Sheet, a feature that ...

Contact Center in the Cloud – A match made in heaven or a deal with the devil?
A couple weeks ago Interactive Intelligence, a fast-growing source for contact center technology, announced their PureCloud offering – introducing a major architectural change for customers that are looking to the cloud for their contact centers.

Police to Contact Danske’s Top Management in Bond Rigging Probe
Denmark’s Public Prosecutor is preparing to contact Danske Bank A/S’s top management after questioning traders in connection with a probe into the alleged manipulation of mortgage bond prices.

Phoenix Contact opens San Jose CTC
Phoenix Contact has officially opened its new San Jose Customer Technology Center. The CTC gives the company a local presence to better serve the 5,600 customers who live within a

Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprise Customers
BEIJING, May 29, 2014 (PR Newswire Europe via COMTEX) -- Huawei, a leading global information and communications technology (ICT) solutions provider, today announced the launch of eSpace Contact Center solutions for enterprise customers, which are ...

Integrated Research Revolutionizes Contact Center Performance with New Prognosis Software
Integrated Research today announced new software designed to target major contact center system flaws capable of costing businesses considerable revenue and driving their

Speakers - Should You Make Eye Contact?
There's more to making eye contact than just staring at your audience.

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